1. Digital-product policy
Game recharges are digital products delivered to a specified game account. Once a recharge or provider component is confirmed as successfully delivered, it cannot normally be reversed, transferred, exchanged, or refunded.
2. Five-minute payment window
A new UPI or external payment attempt expires five minutes after invoice creation. If no successful payment is confirmed, the unpaid invoice is cancelled automatically, any processing transaction is marked failed, pending recharge service is cancelled, and reserved stock is restored.
If you paid before expiry but the order was cancelled because confirmation arrived late, do not pay the cancelled invoice again. Open a Support ticket with the order number and payment reference so the transaction can be reconciled.
3. Refund eligibility
A refund or wallet correction may be approved when:
- NextStops received a duplicate payment for the same invoice;
- payment succeeded but no provider component was submitted or delivered;
- a provider confirms that a recharge failed and no game value was delivered;
- NextStops supplied a different package from the one ordered; or
- law requires a refund or other remedy.
4. Combined and partially fulfilled packs
A combined pack can contain two provider products, such as Diamonds plus a Weekly Pass. If one component succeeds and another fails, the order enters manual review. Any approved refund is limited to the undelivered component, calculated using the order's configured component value or a reasonable allocation of the combined selling price. A delivered component is not refundable.
5. Non-refundable cases
- Incorrect Player ID, UID, Zone ID, game, or account details supplied by the customer;
- a recharge shown as delivered by the game or provider;
- account bans, restrictions, region incompatibility, or publisher action unrelated to a NextStops error;
- change of mind after provider submission or delivery;
- promotional value, bonus expectations, or price changes after purchase; and
- fraudulent, abusive, or duplicate claims.
6. How to request review
Sign in and open a Support ticket within seven days of the order. Include the order number, Player ID and Zone ID, payment reference, amount, date, and a clear description. Do not include your password, OTP, or UPI PIN.
7. Refund method and timing
Approved refunds are normally returned to the original payment method or NextStops wallet, depending on how the payment was received and what the payment provider supports. NextStops aims to initiate an approved refund within five business days. Banks and payment providers may require additional processing time.
8. Chargebacks
Contact Support before filing a chargeback so the order and provider records can be reviewed. Fraudulent chargebacks may result in account restriction and submission of transaction and fulfilment evidence to the payment provider.